Case Study: Healing Waters Counseling Center helps a visually impaired therapist connect with patients using Valant EHR

Healing Waters Counseling Center serves 75 clients a day with Valant

Healing Waters Counseling Center, an outpatient mental health practice, faced a challenge common in behavioral healthcare: finding an Electronic Health Record (EHR) system that could integrate effectively with assistive technology for visually impaired providers. One of their therapists, Donna Offield, who is blind, had struggled with previous EHRs that were incompatible with her JAWS screen reading software, leaving her unable to access critical digital tools for documentation and client management.

The practice implemented Valant EHR, which was fully compatible with JAWS screen reading software. This allowed Donna to use the system independently for the first time, specifically utilizing the mobile notes feature for her documentation. The solution empowered her to work efficiently alongside her colleagues. For the practice overall, Valant provided a mental health-specific EHR that met their growing needs, leading to complete adoption since 2015 and supporting their expansion to multiple locations.