Case Study: BAUHAUS achieves faster, more reliable last-mile delivery with Vaimo

BAUHAUS achieves 10 NPS with Vaimo's last-mile delivery solution

Bauhaus, a leading European home improvement retailer, faced challenges with costly, slow, and inconsistent last-mile deliveries due to its reliance on external logistics partners. To improve the customer experience and operational performance, Bauhaus partnered with Vaimo to develop a proprietary delivery solution, which included a product information management (PIM) system and B2B solution development.

Vaimo built a comprehensive last-mile delivery system for Bauhaus, featuring a native iOS app for drivers with real-time tracking and customer communication. The results were highly successful, yielding a perfect 10 NPS score and a rise in self-managed shipments from 55% to 65% of all orders. This Vaimo solution significantly boosted customer satisfaction and dramatically reduced overall delivery costs for Bauhaus.

Bauhaus