Case Study: Mox builds a customer-centric neobank in Asia with Vacuumlabs

Mox launches a neobank in Asia with Vacuumlabs and reaches 100,000 customers in its first year

Mox, a neobank launched by Standard Chartered in Hong Kong, faced the challenge of creating a successful digital banking experience that could compete with agile challenger banks while leveraging the trust of an incumbent. They partnered with Vacuumlabs to build this new neobank from the ground up, aiming to develop a truly digital and personalized banking experience for customers.

Vacuumlabs provided engineering and architecture services to build Mox's mobile banking application from scratch. This independent technology enabled a record-breaking customer onboarding time of just 2 minutes and 47 seconds, helping Mox attract over 100,000 customers within its first year. The solution also included innovative features like Asia's first numberless bank card. The vendor's work was pivotal in accelerating Mox's delivery and establishing a new, customer-centric operating model.

Mox