Case Study: a financial services and fintech organization scales high-volume hiring with Vaco

a financial services and fintech organization fills 8 roles in 2 weeks with Vaco

A financial services and fintech organization faced a critical challenge after acquiring 200,000 new customer accounts, which caused a massive spike in call volume. With a two-week deadline to scale their call center, limited internal recruiting resources, and a history of early attrition and no-shows, they needed a rapid and reliable hiring solution. They partnered with Vaco to implement a direct hire service.

Vaco delivered an end-to-end, quality-first staffing solution built for speed and retention. They managed the entire hiring lifecycle, setting clear expectations for candidates from the outset to ensure long-term placements. The results were significant: Vaco placed 8 hires in two weeks, achieved a 100% on-time start rate, and saw 0% attrition, which eliminated day-one no-shows and early turnover. This immediate success led to an expansion for an additional 25 roles.