Case Study: a leading online loan marketplace boosts customer experience and sales conversion with V2Force Salesforce call center integration

Leading Online Loan Marketplace boosts sales conversion by 20% with V2Force

The customer, a leading online loan marketplace, faced challenges in streamlining customer-agent interactions and tracking comprehensive caller history to improve their service efficiency. They partnered with the vendor V2Force to implement a Salesforce call center solution to address these issues.

V2Force leveraged Salesforce's Call Center feature and integrated the Five9 CTI package to create an optimized agent console. This solution provided agents with seamless caller identification and access to past interactions, empowering lenders with mobile accessibility. The implementation resulted in a 30% reduction in call handling time, a 25% increase in customer satisfaction scores, and a 20% improvement in sales conversion rates for the client.