Case Study: HD Supply improves customer response and cuts costs with V2Force Salesforce solutions

HD Supply boosts customer satisfaction 15% with V2Force

The customer, HD Supply, is a major industrial distributor that faced challenges with tool integration, inefficient processes, and implementing custom Salesforce functions to improve project delivery and customer response times. To address these issues, they partnered with vendor V2Force for tailored Salesforce solutions.

V2Force implemented Service Cloud and developed custom telephony integrations to streamline the sales process and enhance customer support with features like personalized interaction history and chat. This solution led to a 20% improvement in delivery turnaround time, a 15% increase in customer satisfaction scores, a 30% reduction in project expenses, and a 25% increase in user engagement.

HD Supply