Case Study: metfriendly achieves faster document access and stronger business continuity with V1 Limited

V1's document imaging solution makes an arresting choice for police financial services provider

metfriendly, a not-for-profit financial services provider for members of the police force, faced growing inefficiency from paper-based processes handling over 100,000 documents for 15,000 members. After reviewing the market, metfriendly selected V1 Limited’s document imaging solution, DbArchive, to integrate with its in-house policy management system and address slow retrieval, lost records and weak disaster-recovery protection.

V1 Limited implemented DbArchive to scan, image and automatically link documents to policy records with strict authorization controls, giving authorised staff instant access to member files. The deployment (live in December 2010) strengthened business continuity and regulatory compliance, reduced risk of lost documents, sped up customer query handling and enabled metfriendly to process more applications without increasing staff.

metfriendly

David Hurcomb

IT Manager