Case Study: a leading U.S. utility achieves faster, standardized portfolio governance with V-Soft Consulting and ServiceNow SPM

Leading U.S. Utility accelerates demand-to-project mobilization by 50% with V-Soft Consulting

V-Soft Consulting partnered with a leading U.S. utility that was struggling with inconsistent portfolio governance across its six operating subsidiaries. The customer faced challenges with slow project mobilization, fragmented reporting, and an over-customized ServiceNow instance that hindered strategic decision-making and investment alignment.

V-Soft Consulting modernized the utility's ServiceNow Strategic Portfolio Management (SPM) environment by implementing a standardized governance model. This solution accelerated project intake, provided enterprise-wide visibility, and enabled data-driven decisions. The results included a 50% faster demand-to-project mobilization, 30% faster portfolio decisions, and achieved 100% enterprise portfolio visibility with 90% governance standardization.