Case Study: CDW accelerates ServiceNow delivery and boosts customer satisfaction with V-Soft Consulting

CDW achieves 4.5/5 CSAT across ServiceNow engagements with V-Soft Consulting

CDW, a technology solutions provider, faced challenges in scaling its ServiceNow project delivery due to talent gaps and resource bottlenecks. This was impacting their ability to meet growing customer demand. To overcome this, CDW partnered with V-Soft Consulting for its ServiceNow retainer model and access to certified professionals.

V-Soft implemented a scalable global delivery model, providing CDW with flexible access to certified ServiceNow experts across various modules. This solution enabled CDW to accelerate project execution, scale its delivery capacity, and achieve consistently high customer satisfaction scores of 4.5 out of 5.0 for every ServiceNow engagement. V-Soft Consulting became a trusted strategic partner, helping CDW maintain quality and governance while supporting its growth.

CDW