Case Study: a leading U.S. energy company modernizes its CMDB and improves IT operations with V-Soft Consulting

a leading U.S. energy company modernizes CMDB by migrating 35 custom tables with V-Soft Consulting

One of the largest electric energy providers in the U.S. was struggling with an over-customized and unreliable ServiceNow CMDB. Poor data quality, disconnected discovery processes, and legacy customizations limited operational visibility and hindered their ServiceNow ITOM investment. They partnered with V-Soft Consulting to modernize the platform.

V-Soft Consulting modernized the CMDB by rationalizing customizations, adopting the Common Service Data Model (CSDM), and fully implementing the Identification and Reconciliation Engine (IRE). They replaced probe-based discovery with Pattern-Based Discovery and automated lifecycle governance. The results included a reliable source of truth with high-quality data, faster incident resolution, and a future-ready platform for further ServiceNow capabilities.