Case Study: a leading pediatric hospital improves IT visibility and cuts ITSM costs with V-Soft Consulting's ServiceNow CMDB

a leading pediatric hospital reduces ITSM costs by 22% with V-Soft Consulting

V-Soft Consulting partnered with a leading pediatric hospital that was struggling with inefficient IT service delivery due to a lack of a centralized Configuration Management Database (CMDB). Without this single source of truth, the hospital's IT teams had limited visibility into service dependencies, which slowed down incident resolution and made governance difficult.

V-Soft implemented a centralized ServiceNow CMDB integrated with Microsoft SCCM to automate data collection and create a trusted repository for configuration items. This solution provided complete IT visibility and streamlined service management processes. As a result, V-Soft helped the hospital achieve a 22% reduction in ITSM costs and a 99% increase in user satisfaction through faster incident resolution.