Case Study: a leading pediatric acute care hospital achieves 62% greater operational efficiency with V-Soft Consulting and ServiceNow ITSM

a leading pediatric acute care hospital improves IT efficiency by 62% with V-Soft Consulting

V-Soft Consulting helped a leading pediatric acute care hospital overcome challenges stemming from its immature IT Service Management (ITSM) processes. The hospital's reliance on manual workflows and its lack of standardized processes for incident, problem, and change management were creating operational inefficiencies and slowing down critical incident resolution for its clinicians and staff.

To address this, V-Soft implemented a standardized ServiceNow ITSM platform. This solution introduced best practices, automated workflows, and enhanced self-service capabilities. As a result, V-Soft helped the hospital achieve a 38% reduction in Mean Time to Resolve, a 50% faster Root Cause Analysis, and a 62% increase in operational efficiency, transforming their IT into a data-driven and scalable function.