Case Study: Extreme Networks achieves 2x faster network issue resolution with UXReactor

Extreme Networks makes network admins 2x faster with UXReactor

Extreme Networks, a provider of cloud-driven networking solutions, faced a challenge with their ExtremeCloud™ IQ application. Their network administrators found the system cumbersome and inefficient, struggling to navigate multiple screens and correlate information to diagnose and resolve network issues. To address this, Extreme Networks engaged UXReactor to redesign the platform for a more intuitive user experience.

UXReactor implemented a comprehensive solution that included stakeholder interviews, a complete UI redesign, and the creation of a new product design system. They simplified the framework to a single-screen experience, added simulation functionality, and revamped the onboarding process. The result was a 2x improvement in the speed at which network administrators could identify, diagnose, and resolve issues, significantly boosting efficiency and reducing downtime for end customers.

Extreme Networks