Case Study: Inspire Fitness achieves 460% higher in-app activity with UXCam

How Inspire Fitness used UXCam to drive product strategy and increase in-app user activity by 460%

Inspire Fitness, an industry leader in connected fitness equipment and streamable workouts, needed a better way to understand user engagement and retention as its app scaled rapidly. While existing tools gave them some quantitative data, they lacked the qualitative insight needed to decide which content to publish and how users were actually moving through the app.

Using UXCam’s Session Recording, Event Analytics, Issue Analytics, and Heatmaps, the team tracked key events, reviewed user flows, and monitored crashes and freezes in real time. UXCam helped Inspire Fitness increase time spent in-app by 460%, grow new user sign-ups by 181%, and reduce total app crashes by 40%, while also cutting rage taps by 56%.

Inspire Fitness

Neil Jain

Software Product Manager