Case Study: Lupl establishes a research-driven product development culture with UX studio

Lupl builds a research-driven UX process with UX studio over 1.5+ years

Lupl, a legal tech company, faced the challenge of establishing a structured UX research process to support its growing matter management application for lawyers. Their initial hurdles included understanding the complex legal industry and recruiting busy legal professionals for research. UX studio was brought in to build a sustainable research framework from the ground up to inform product development and enhance the user experience.

UX studio implemented a comprehensive solution, creating a standardized research process centered around a powerful Dovetail research repository. They employed various research methods, including discovery interviews and prototype tests, and developed creative recruitment strategies to engage users. The outcome was a robust database of over 300 user insights that eliminated guesswork, provided real-time feedback, and effectively supported evidence-based product development for Lupl.

Lupl