Case Study: goTRG improves internal system usability with UX studio's UX research

goTRG boosts ease of use by 23% with UX studio

UX studio partnered with goTRG, a leading returns management solution provider, to tackle a significant user experience challenge. Their extensive internal platform had grown to over 100 pages, making navigation difficult and time-consuming for users, as the existing menu no longer met their needs.

The solution from UX studio involved a comprehensive UX research process, including moderated card sorting and tree testing to completely redefine the platform's navigation. This redesign of the internal system resulted in substantial improvements, with the perceived ease of use increasing by 23%, clarity by 21%, and user satisfaction by 26%.

goTRG