Case Study: goTRG improves internal system usability with UX studio

goTRG boosts ease of use by 23% with UX studio

gotrg, a leading returns management solution provider, faced a significant challenge with its internal platform. The system had grown to over 100 pages, making navigation difficult and time-consuming for users and rendering the existing menu ineffective. UX studio was engaged to provide UX research support to help redesign the system for improved efficiency and user-friendliness.

UX studio conducted moderated card sorting and tree testing to completely redefine the platform's navigation structure. This research-driven approach led to a full redesign of the internal system and its menu. The project was highly successful, resulting in a 23% increase in perceived ease of use, a 21% increase in clarity, and a 26% increase in user satisfaction.

goTRG