Case Study: Talk London boosts civic engagement with UX Connections

Talk London improves engagement with UX Connections after 11 usability sessions

Talk London, an online platform run by the Greater London Authority, needed to increase member participation in its campaigns and discussions. UX Connections was engaged to help improve the user journey from taking a survey to posting in forums, making it easier for residents to comment and engage with peers.

UX Connections conducted usability testing focused on underrepresented audiences to identify key barriers. They then delivered prioritized recommendations and created new design concepts and wireframes aimed at reducing friction. These actionable improvements provided by UX Connections made it faster and easier for residents to contribute, positioning the platform to amplify diverse voices and foster greater civic participation across London.

Talk London