Case Study: Sainsbury’s improves delivery scheduling and routing with UX Connections

Sainsbury’s delivers PSR system overhaul with UX Connections and 46 wireframes

UX Connections was engaged by Sainsbury's to address a critical challenge. The retailer's four legacy systems for managing home delivery and Click & Collect orders were 15-20 years old and could not handle the surge in demand during Covid. The outdated systems, plagued with problems and a lack of internal knowledge, made it difficult for the planning scheduling routing (PSR) team to operate effectively.

The solution from UX Connections involved a user-centered redesign of the PSR systems. Through in-depth user interviews and system demonstrations, they gathered requirements and created wireframes that were refined over several rounds of usability testing. UX Connections delivered 46 annotated wireframes and a new system that significantly improved how the PSR team manages and optimizes delivery services for customers.

Sainsbury’s