Case Study: Pepper reduces ERP sync tickets and boosts SLA performance with Uvik Software

Pepper cuts ERP sync tickets by 65% with Uvik Software

Pepper, a B2B FoodTech SaaS platform, needed to improve its live incident response and reduce recurring ERP sync tickets without diverting its internal team from roadmap work. Operating a SOC 2 Type II platform processing 30,000 monthly orders, the company required a solution that combined senior support with engineering capacity. Uvik Software was engaged to address this challenge.

Uvik Software embedded a seven-engineer squad to handle L2/L3 incident response and deliver engineering fixes. The solution included building an Order Self-Serve Portal and a serverless QuickBooks Online sync pipeline. As a result, Uvik achieved 96% service level compliance, reduced ERP sync tickets by 65%, and eliminated all manual export sessions, providing measurable engineering-led improvement.

Pepper