Case Study: RAEL achieves streamlined fire life safety operations with UtilizeCore

RAEL - Customer Case Study

RAEL, a multi-generational fire protection services company, was struggling with numerous disconnected, on-premise software systems. This fragmentation across their back office, sales team, and field technicians led to inefficient manual processes, higher operating costs, and an inability to manage repair work orders effectively, causing them to lag behind competitors. They engaged UtilizeCore to build a unified solution.

UtilizeCore developed RAEL-REDi, a highly custom fire life safety platform built on Core Stealth. The solution provided a single, cohesive platform that automated reporting, streamlined work orders and invoicing, and offered clients complete transparency. The results for RAEL included significantly reduced operating costs, increased sales, optimized technician dispatch, and the ability to win major new contracts in the NYC area.

RAEL