Case Study: Vibrant Emotional Health expands crisis support with ustwo's The Safe Space

Vibrant Emotional Health scales crisis support with ustwo

Vibrant Emotional Health, a provider of mental health crisis support including the National Suicide Prevention Lifeline, sought to scale its digital services to reach more people. They approached the vendor ustwo with a pro bono project to reimagine their existing online support tool, The Safe Space, which assists users waiting to chat with a counselor.

The solution implemented by ustwo was a redesigned, mobile-friendly Safe Space website. It features a calming design with an interactive background, restful audio, and emergency information that is always visible. The site personalizes the experience based on whether a user is seeking help for themselves or someone else. As a result, Vibrant Emotional Health can now support more people effectively and has a digital tool that enables them to collect user feedback for future iterations, ensuring the service can be honed to better suit its users.

Vibrant Emotional Health