Case Study: Three boosts customer propositions and employee engagement with ustwo

Three cuts proposition creation from 6 months to 6 weeks with ustwo

Three, a Fortune 500 telecommunications company, partnered with the vendor ustwo to address a dual challenge: boosting its customer acquisition and reputation while also making the company a more rewarding place to work, as measured by its Employee Net Promoter Score (eNPS).

ustwo implemented a new culture and way of working designed to empower Three's internal teams. This involved instilling key behaviors of being agile, collaborative, and customer-obsessed. The solution resulted in the creation of 20 new propositions and slashed development time from six months to just six weeks. Critically, ustwo helped Three achieve a higher eNPS than it had seen in two years, leaving the company with the sustainable practices to continue its progress.

Three

Jasmine Skee

Director of Propositions