Case Study: SharkNinja achieves a best-in-class SharkClean app with ustwo

SharkNinja boosts SharkClean app to a 4.8-star rating with ustwo

SharkNinja, maker of Shark robot vacuums, sought to transform its SharkClean® app into a more valuable tool for its customers. They partnered with digital design firm ustwo to integrate their new UltraClean Mode feature and improve the overall user experience to strengthen the relationship between users and their physical products.

ustwo redesigned the app with a user-centric approach, focusing on flagship features like UltraClean and revamping core functionalities such as Map Editing. This holistic redesign, which included new personalized controls and a streamlined dashboard, resulted in a dramatically improved app experience. The new SharkClean® app achieved a 4.8-star rating on the Apple App Store, its highest ever, and now serves as a central platform for driving customer satisfaction and retention for SharkNinja.

SharkNinja