uStudio
17 Case Studies
Case Study: Ventas Consulting achieves faster issue resolution and higher first-contact fixes in Salesforce Service Cloud with uStudio
A uStudio Case Study
Force.com Developer Helps Transform Salesforce’s Service Cloud Using Video
Ventas Consulting, a Salesforce.com implementation partner led by force.com developer Lawrence Tijerina, helps organizations of all sizes customize and extend Salesforce. They faced a persistent challenge: video was in high demand but difficult to implement on the Force.com platform—questions around hosting, maintenance, deployment and how to surface relevant clips inside Service Cloud made turnkey video solutions hard to deliver.
By integrating uStudio’s video APIs into Service Cloud, Ventas built a solution that queries and serves context-relevant videos inside case records as agents type, lets agents share clips directly with customers, and captures viewing and resolution metrics. The outcome: faster issue resolution, higher first-call resolution and customer satisfaction, actionable analytics for service leaders, much shorter development timelines, and feedback calling the change “transformational.”
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Ventas Consulting
Lawrence Tijerina
Developer