Case Study: U.S. grocery retailer streamlines regional ServiceNow operations with UST Global domain separation

U.S. Grocery Retailer reduces ServiceNow costs with UST Global domain separation

UST Global helped a U.S. grocery retailer overcome significant challenges with its multi-region ServiceNow deployment. The client, which operates hundreds of stores in the U.S. and Mexico, faced data integrity risks, compliance issues, and operational bottlenecks because users in each country could access and accidentally update the wrong data sets.

UST Global implemented a comprehensive ServiceNow domain separation solution. This involved configuring key modules and creating customized views and rules to restrict data access by geographic region. The results included reduced infrastructure costs by eliminating the need for separate instances, accelerated issue resolution times, and a significant boost in team productivity, all while ensuring full regulatory compliance.