Case Study: a regional healthcare payer modernizes portals and reduces costs with UST Global

This Regional Healthcare Payer modernizes 20,000+ policy documents with UST Global

The regional healthcare payer faced challenges with a time-consuming, manual process for employer portal access requests and an outdated, inflexible medical policy portal running on Lotus Notes. UST Global was engaged to modernize these legacy systems and workflows to increase efficiency and reduce friction.

UST Global implemented two key solutions: a web-based interface with an Angular and Spring Boot inventory management application to digitize access requests, and a migration of the policy portal to Microsoft SharePoint using DocAve. The results included significantly reduced administrative workload, accelerated approval cycles, and the elimination of legacy licensing costs. The modernization also provided real-time request visibility, automated content updates, and laid the groundwork for greater operational agility.