Case Study: a leading U.S. healthcare provider cuts IT support costs and speeds resolution with UST Global

leading U.S. healthcare provider cuts IT support costs by up to 50% with UST Global

UST Global partnered with a leading U.S. healthcare provider to address challenges in IT support, including inconsistent SLA attainment, rising operational costs, and recurring service disruptions across its expansive network of facilities.

The solution implemented by UST Global was a centralized, AI-powered IT service desk featuring global delivery. This transformation resulted in up to a 50% cost reduction, a 15% decrease in ticket escalations, and a 96% faster time-to-resolution, significantly improving operational reliability and freeing the client's internal IT team for strategic initiatives.