Case Study: a global professional services firm cuts onboarding time by up to 50% with UST Global's Workday-ServiceNow integration

Global Professional Services Firm cuts onboarding time by 50% with UST Global

UST Global helped a global professional services firm address its challenge of inefficient employee onboarding. The client struggled with a lack of integration between its Workday HR system and its ServiceNow IT service management tool, which forced manual data entry and extended onboarding cycles to 12-14 days, hindering new hire productivity.

The solution implemented by UST Global was a seamless integration between Workday and ServiceNow to automate user onboarding and offboarding. This deployment, completed in three weeks, reduced onboarding time by up to 50%, achieved day-3 productivity for new hires, and automated the entire offboarding process through a single ServiceNow request.