Case Study: American grocery retailer boosts revenue by 200% with UST Global

American grocery retailer boosts revenue 200% with UST Global

The customer, an American grocery retailer, faced the challenge of managing application production support for 145 systems, requiring 24x7 incident management and monitoring. They engaged vendor UST Global to implement an offshore development center model for this support.

UST provided comprehensive, long-term support and development, managing thousands of tickets and implementing nearly 5,000 enhancements. This 17+ year partnership enabled the retailer to increase its revenue by 200%, expand its store footprint by 41%, and grow its application systems by 70%. UST Global was instrumental in facilitating this soaring growth.