Case Study: a global media company achieves 90% faster biller account updates with UST Global

A Global Media Company cuts biller update time by 90% with UST Global

UST Global helped a global media company overcome a significant challenge in its customer care operations. The client's agents were hampered by a cumbersome, legacy user interface and manual processes, requiring an average of 30 minutes and multiple steps to update core biller account information, which led to inefficiencies and data errors.

The solution UST Global implemented was a full-stack, automated system featuring a modern React-based UI and a Flow Engine integration. This allowed agents to retrieve and update account information with a single click. The result was a 90% reduction in update time, slashing the process from 30 minutes to under 3 minutes, which significantly improved operational efficiency and accuracy.