Case Study: Equitable Employee Benefits achieves faster, more accurate quote processing with Ushur

Equitable cuts quote processing time by 80% with Ushur

Equitable Employee Benefits, a division of Equitable Holdings, faced a challenge in processing a high volume of unstructured group insurance quote requests received via email. The manual extraction of complex census data was time-consuming and hindered operational efficiency, potentially compromising service quality. To address this, they partnered with vendor Ushur to implement its AI-powered automation solution.

By deploying Ushur's IDP Solutions, Equitable achieved transformative results. The implementation led to an 80% reduction in quote processing time, compressing it from 5 days down to just 5 minutes. This also resulted in an 85% reduction in errors. The solution, deployed in just three months, now handles approximately 80% of RFP submissions, providing significant scalability during peak seasons. Ushur enabled Equitable to revolutionize its operations, enhancing both efficiency and customer experience.

Equitable