Case Study: EmpiRx Health improves member engagement and prior authorization resolution with Ushur

EmpiRx Health drives 25–30% member journey completion with Ushur

EmpiRx Health, a leading pharmacy benefit manager, faced challenges in driving healthy member behaviors, ensuring medication adherence, and efficiently resolving prior authorization denials. To elevate its member experience and reduce costs associated with therapy delays, it partnered with Ushur to implement AI-powered workflows.

Using Ushur's Invisible App for multi-channel, HIPAA-compliant outreach, EmpiRx Health deployed automated campaigns for member check-ins, adherence alerts, denial notifications, and surveys. This solution from Ushur drove a 25–30% completion rate across digital journeys, improved adherence, enabled faster resolution of prior authorizations, and created a valuable feedback loop, all while scaling personalized service without increasing administrative burden.

EmpiRx Health