Case Study: Benefitfocus reduces operational costs with Ushur

Benefitfocus saves $44,000/month with Ushur

Benefitfocus, a provider of cloud-based benefits administration software, faced the challenge of sending 11,000 physical letters monthly to educate new hires about their benefits. This process was expensive, ineffective, and not preferred by members who wanted a digital, interactive option. Benefitfocus turned to Ushur for a solution.

By implementing Ushur's Conversational Apps™ and Invisible App™, Benefitfocus digitized this critical communication. The Ushur solution provided an interactive, HIPAA-secure way to deliver information and answer questions, moving beyond a one-way information push. This resulted in significant savings of $44,000 per month and spared customers from having to send 11,000 physical letters each month.

Benefitfocus