Case Study: MAXMODAL boosts onboarding efficiency by 30% with Usetiful

MAXMODAL Ltd cuts onboarding time by 30% with Usetiful

Maxmodal Ltd, a company providing a neutral multimodal network for transport and logistics, faced a significant challenge with its manual and labor-intensive user onboarding process. This bottleneck was not scalable and drained resources, prompting the team to seek a solution from vendor Usetiful to improve feature adoption and enable self-service support.

Usetiful provided a solution using its guided tours and embedded video tutorials to automate the onboarding flow. This implementation allowed Maxmodal to cut the time spent on manual onboarding by over 30%. The results included more efficient work for the team, faster feature adoption by users, and a significant boost in overall customer satisfaction.

Maxmodal Ltd