Case Study: Onshape resolves complex 3D user problems faster with Usersnap

How to solve complex user problems with Usersnap

Onshape is the first full‑cloud 3D CAD system that lets distributed design teams work together from any browser, phone, or tablet. Because 3D issues are difficult to describe in text and the product runs on many platforms, Onshape needed a simple way for users to send high‑fidelity support tickets with screenshots and contextual data to avoid long back‑and‑forth.

Onshape integrated the Usersnap widget into its product and help docs so screenshots and contextual metadata flow directly into Zendesk and on to JIRA, Salesforce and other systems via custom integrations. This broke down communication barriers, sped triage, and made it easy to distinguish bugs from support requests or feedback—enabling faster, more accurate support and setting a new standard for collecting user feedback.

Onshape