Case Study: Hawaiian Airlines improves customer insights and website experience with Usersnap

Hawaiian Airlines gains valuable insights directly from their users

Hawaiian Airlines used Usersnap to gather direct feedback from website users and address challenges in improving the customer experience. The team needed a better way to uncover pain points and generate new ideas from real user input.

With Usersnap, Hawaiian Airlines’ web support and QA teams gained valuable insights that helped improve the site and strengthen CX. Usersnap became a useful source of feedback, helping the airline identify issues faster and make better-informed website enhancements.

Hawaiian Airlines

Tomani Kamiko

Web Support Specialist