Case Study: Canva Streamlines Customer Feedback with Usersnap

Canva

Canva, the online design and publishing tool, needed a better way to collect customer feedback and understand its users’ needs more precisely. To improve its design workflow and iterate faster, Canva adopted Usersnap to streamline its feedback process.

With Usersnap, Canva says it now receives feedback more often and more precisely, helping the team respond faster to its design community’s needs. The result has been a more efficient feedback loop that supports quicker iteration and better product improvements, with Usersnap explicitly enabling Canva to “collect feedback, ship better & faster.”

Canva

Joscha Feth

Engineer