Case Study: Whale achieves higher activation and webinar sign-ups with Userpilot

Whale boosts webinar sign-ups 10x with Userpilot

Whale, an AI-powered knowledge-sharing platform, faced a challenge with an unreliable tool that inconsistently displayed their onboarding flows for thousands of free-trial users. This inconsistency hindered their ability to guide new users toward their first activation moment effectively. To address this, Whale switched to Userpilot, an all-in-one product adoption platform.

Using Userpilot's stable no-code flows, precise in-app announcements, and Goals analytics, Whale's team was able to create targeted onboarding experiences. The solution drove a 10x increase in webinar sign-ups, achieved in-app flow completion rates of around 80%, and led to higher first-time user activation alongside a drop in support tickets. By implementing Userpilot, Whale connected user guidance directly to key activation metrics without needing developer resources or external BI tools.

Whale