Case Study: Unolo Reduces Customer Churn with Userpilot

Unolo reduces customer churn by 1% with Userpilot

Unolo, a startup in the operations and field services industry, faced a challenge with customer churn and low engagement from its previous feedback system which relied on emails and support chat. To tackle this, they turned to Userpilot and implemented its in-app NPS survey feature to gather more valuable user feedback.

By using Userpilot to create and trigger targeted in-app surveys, Unolo was able to monitor feedback in real-time and identify unhappy users for immediate follow-up. This solution streamlined their feedback collection and enabled better lead prioritization. As a result, Userpilot helped Unolo reduce its customer churn by up to 1%.

Unolo