Case Study: TouchRight Software saves dev time and boosts trial-to-paid conversions with Userpilot

TouchRight Software boosts trial-to-paid conversions by 11% with Userpilot

TouchRight Software, a startup in the operations and field services industry, faced a challenge with its previous user onboarding solution, WalkMe. After the initial trial period, the platform proved to be less intuitive than promised and required significant development resources to build and maintain its in-app guidance, which hindered their efficiency.

By switching to Userpilot, TouchRight Software implemented a no-code solution featuring interactive walkthroughs, onboarding checklists, and targeted in-app messaging. This shift significantly reduced development time and empowered their product team. As a result, Userpilot helped them achieve an 11% increase in their trial-to-paid conversion rate and enabled 50% of their users to reach key activation points.

TouchRight Software