Case Study: Talana improves customer onboarding and user engagement with Userpilot

Talana boosts user engagement 35.6% with Userpilot

Talana, an enterprise in the HR and talent management industry, faced limitations using Intercom for its customer onboarding and in-app communication. They needed a solution to create more personalized user experiences and enable effective self-service support to drive higher engagement.

By switching to Userpilot, Talana implemented dynamic onboarding checklists, interactive walkthroughs, and an in-app resource center. This solution from Userpilot led to a 35.6% increase in user engagement, increased feature adoption, and a reduced dependency on direct support channels.

Talana