Case Study: RecruitNow reduces customer training hours by 99% with Userpilot

RecruitNow cuts customer training hours by 99% with Userpilot

RecruitNow, an HR and talent management company, faced a significant challenge in scaling its customer onboarding, which was consuming hundreds of hours each month in one-on-one training sessions. To address this, they turned to Userpilot, a product adoption platform, to streamline their training process and support their rapid expansion into new markets.

By implementing Userpilot's no-code builder, RecruitNow created interactive walkthroughs and an on-demand resource center to replace manual training. They also utilized the platform's AI-powered localization to translate in-app messages for European markets. This solution from Userpilot dramatically reduced their customer training time from thousands of hours annually to just four hours per month, achieving a 99% reduction and a major improvement in customer satisfaction.

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