Case Study: Osano reduces churn and support requests with Userpilot

Osano reduces delinquent churn by 40% with Userpilot

Osano, a data privacy platform, faced challenges with user onboarding for its complex product and was experiencing high delinquent churn rates. To address this, they turned to the vendor Userpilot and its no-code in-app engagement features to improve the customer experience and drive expansion revenue.

Using Userpilot, Osano implemented a resource center for contextual support, no-code upgrade modals, and interactive walkthroughs that acted as paywalls. This solution led to a 40% reduction in delinquent churn and a 25% decrease in support chat requests, while also significantly increasing upgrades. Userpilot enabled Osano to achieve these results without relying on engineering resources.

Osano