Case Study: Zoezi Improves User Experience and Gains Product Insights with Userpilot

How Zoezi Improved User Experience and Gained Valuable Insights With Userpilot

Zoezi, an all-in-one wellness industry platform for gyms, yoga studios, spas, outdoor centers, and personal trainers, struggled to understand how customers were actually using its product. The team lacked product analytics, relied on feedback from only a few large customers, and had an in-house help center that was hard to maintain, while users also had no easy way to report issues in-app.

Zoezi chose Userpilot to add product analytics, onboarding flows, release notes, and in-app support through the resource center. With Userpilot, the team could see real user behavior, prioritize development based on actual usage, and improve customer communication; users also responded positively to in-app release notes and updates.

Zoezi

Isa Olsson

UX Researcher and Designer