Case Study: Unolo reduces churn by up to 1% with Userpilot

How Unolo Reduced Customer Churn by Up to 1% With Userpilot NPS Survey

Unolo, a field service management software company, was struggling with customer churn and inefficient feedback collection. Its month-on-month churn rate was around 3%, but emails and support chat surveys had low response rates because they required too much effort from users.

To address this, Unolo implemented **Userpilot** for in-app surveys, especially NPS surveys, along with dashboard tracking and response tagging. With Userpilot, Unolo improved feedback collection and customer follow-up, reducing churn by about 0.5% to 1% and achieving a 44% survey completion rate.

Unolo

Subhash Yadav

Product Marketer