Case Study: TouchRight Software achieves major developer time savings and an 11% trial-to-paid conversion lift with Userpilot

How Touchright Software saved hours of dev time after switching from Walkme to Userpilot

TouchRight Software, which provides a desktop dashboard and mobile app for real estate agents to produce property reports, was struggling with user onboarding and activation across web and mobile. After finding WalkMe overly complex, costly and developer‑heavy, TouchRight switched to Userpilot to build interactive, self‑serve onboarding experiences using Userpilot’s visual editor and in‑app walkthroughs.

Userpilot’s solution let TouchRight create tours in hours rather than days with minimal developer involvement (only an initial JavaScript install and event setup), plus fully customizable UI and responsive support. As a result, TouchRight saved significant developer time, maintained ~50% of users reaching key activation points, and saw the conversion rate from trial to paying customers rise by 11% to an average of 40% after adopting Userpilot.

TouchRight Software

Rachel Lightfoot

Co-Founder