Case Study: Shelterluv improves customer experience with Userpilot

How Shelterluv Improved Customer Experiences by Switching from Pendo to Userpilot

Shelterluv, a CRM solution for animal shelters and rescues, was using Pendo for in-app messaging and NPS surveys but found the platform too complex, underused, and expensive. The team struggled to get value from the product, and slow support plus buggy surveys made it difficult to justify the cost.

Userpilot helped Shelterluv migrate quickly and easily, then use the platform for in-app messaging, flow analytics, segmentation, and onboarding checklists. With Userpilot, Shelterluv improved customer communication, delivered more targeted messaging, and reduced support workload, resulting in fewer support tickets and a better customer experience.

Shelterluv

Matthew Brown

Senior Customer Solutions Manager