Case Study: RecruitNow Saves 1,000+ Training Hours with Userpilot

How RecruitNow Saved 1,000+ Customer Training Hours With Userpilot

RecruitNow, a Dutch applicant tracking system for recruitment agencies, was growing quickly across the Netherlands, Germany, and Austria. As its customer base expanded to 220+ companies, its face-to-face onboarding model became too time-consuming and hard to scale, creating pressure to localize support without adding more customer success staff. Userpilot was brought in to help solve this onboarding challenge.

Using Userpilot, RecruitNow built no-code in-app onboarding flows with video tutorials and walkthroughs, added a resource center for self-serve support, and used automated localization plus in-app surveys to improve training and gather feedback. The result was a dramatic reduction in live training from hundreds of hours per month to just 4 hours a month, while improving training consistency, first-day activation, and customer satisfaction.

RecruitNow

Bouwe Metz

Senior Customer Success Manager & Team Lead Change