Case Study: Osano reduces delinquent churn and support chat requests with Userpilot

How Osano uses Userpilot to push for more upgrades and Product-Led Growth

Osano, a data privacy platform, wanted a faster way to build onboarding and in-app product experiences without relying on engineering for every change. The team needed a flexible, no-code way to create upgrade prompts, billing notices, and support experiences that fit naturally inside the app.

Using Userpilot, Osano built interactive onboarding flows, no-code upgrade screens, overdue billing dialogues, and a Resource Center for self-serve support. The results included a significant increase in upgrades, reduced delinquent churn, and a 25% reduction in support chat requests, helping lower support costs and improve the user experience.

Osano

Arlo Gilbert

Founder and CEO